Customer Experience for Online Service Providers
Customer experience is not only related to how your customers or clients navigate your website, what they think about your brand during the checkout process, etc.
It is the entire experience built from the moment your clients are aware of a problem that they have to solve, until they become your clients. It is a journey, and you want to make sure that it is a great journey.
We will map out that journey for you and assist you in the whole process of detecting potential problems, where you might be losing clients and money, and make sure you create an amazing experience for your customers.
“Mary has an extensive experience and deep knowledge of everything related to online business. She is very professional, efficient, fast and a problem-solver and she always has a proactive attitude.
She conveys confidence right from the beginning, she has great interpersonal skills, and you can confidently delegate any activity to her. I recommend her 110%!
Marco Montemagno – Digital Entrepreneur
Online Business Consultancy
You have an idea and you want to convert it into reality leveraging the power of the Internet. In other words: you want to create an online business, or maybe you just want to convert your entire business or a part of it, into an online one.
In both cases we can help you! We have created our own online business and helped dozens of clients in launching their products, services and converting them into successful online businesses.
There are so many things involved, so many elements that have to work for the success of an online business, that one cannot do it all by oneself: you need a team, and if you cannot build one, you can count on the support of our team of experts to support you at every step.
What we can do for you:
· Assessment (where are you and where you want to go)
· Project creation (what you need to do and how)
· Project implementation (business/product/service launch)
“Mary has the unique ability to combine heart, passion, innovation, kindness, great interpersonal skills, with professionalism, accuracy, punctuality, honesty and a great organizational talent.
Thanks to her flexibility and productivity I always felt supported in every moment of our collaboration.
In a few days she has been able not only to know my needs, but also to fully understand the life philosophy that I teach in my courses and conferences. I highly recommend her!”
Lucia Giovannini – Best Seller Author